Tel: 00 44 (0) 20 3667 3820
   
Uk London Services Terms and Conditions
All the customers who would like to make a booking with Info Londres
through the following websites: www.uklondra.com, www.uklondres.com,
www.you4london.com, www.u4london.com, www.uklondonservices.com
and www.uklondonaccommodation.com or who would like to use any offered service, are invited to take vision of the following terms and conditions.
Info Londres Ltd is a English company, therefore their detailed policy, including all the terms and conditions, has been drawn up exclusively in English and has not been translated into French, Italian, Spanish, etc.
1) Customer conditions and information
The customer is allowed to use Info Londres Ltd websites and services for all the lawful requests and bookings and by accepting the present conditions engages himself/herself not to make any speculative, false or fraudulent reservation or request of booking.
The customer also engages himself/herself to give Info Londres Ltd only correct information regarding his/her e-mail address, personal address, telephone number, name, surname and personal details, and allows Info Londres Ltd to use them for the only purpose relative to bookings and information useful for the customer.
2) Information and details in the websites and in the brochures
Info Londres Ltd and its suppliers engage themselves to ensure that all the information contained in the websites www.uklondra.com, www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com is updated and precise and contains all the useful details. The information contained in the websites www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com is continuously updated relatively to the information transmitted by the hotels and the Landlords. The customers are aware of the fact that Info Londres Ltd cannot be considered responsible for imprecision and changes that have not been communicated to Info Londres Ltd. The customer must know that despite the fact that Info Londres Ltd always try to keep all the information contained in their websites and in the offered products up to date, Info Londres Ltd cannot be considered responsible for any misleading mistakes, omissions or information contained in the details regarding the products.
3) Copyright and commercial brands
The customer must know that all the copyrights, commercial brands and other rights of intellectual property indicated in this policy relative to the services offered by Info Londres Ltd are owned exclusively by the above English companies or granted in licence. The customer is not allowed to reproduce, sell, transfer or multiply without any written authorisation by Info Londres Ltd any data contained in this policy.
4) Hotels and rooms/flats classification
The customer must know that the number of stars and the classification of hotels may vary from country to country and for this reason they should not be considered the only reliable parameter for the determination of the accommodation quality. The customer is informed that the number of stars in hotels classification is a generic indication not always valid, in the same way as the customer is informed that even the kind of room offered by hotels (for example single, double, twin) may vary from country to country. The customer must know that the flats and the classification of English houses are completely different in comparison to the other European countries. The customer must know that there cannot be a standard model of flat comparable in Italy, France, Spain, England, etc.
5) Unavailability
The customer is aware of the fact that in the event of a confirmed booking that becomes unavailable, Info Londres Ltd will offer an alternative solution to the request. Info Londres Ltd will contact the customer before his/her departure to communicate that the booking is not available anymore. In the case it is impossible for Info Londres Ltd to reach the customer, the customer must know that this impossibility to communicate is not a responsibility of Info Londres Ltd. In the case it is not possible to contact the customer before his/her departure, Info Londres Ltd will engage themselves to find a suitable alternative with the equivalent standards of the booking.
6) Complaints
The customer is informed that any complaint regarding any accommodation - hotels, flats, houses, hostels, family accommodation - should be communicated to the Landlord, Owner or Manager in charge for the accommodation.
7) Liability
Info Londres Ltd accepts no responsibility for the following events. The customer accepts to reimburse Info Londres Ltd for damages, losses or the lawyer expenses that Info Londres Ltd should pay in consequence of actions or omissions by the customer.
8) Force Majeure
In case of force majeure if Info Londres Ltd is obliged to reduce, amend or cancel a booking, the customer is aware of the fact that he/she does not have any rights of refund for possible losses caused by the previous reductions, amendments or cancellations. The expression 'force majeure' includes natural disasters, fires and other forms of destruction of the accommodation or other booked product, wars or popular insurrections, military, legislative or of any other kind, strikes, terrorist attacks, industrial actions or other reasons that Info Londres Ltd cannot control.
9) Jurisdictions and competences
Disputes arising from the use of the websites www.uklondra.com, www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com and the interpretation of the terms and conditions of Info Londres Ltd's websites are governed by the English law. All disputes related to these terms and conditions and the use of Info Londres Ltd's websites are subject to the exclusive jurisdiction of the English courts.
10) Bookings and cancellations conditions
The customer is informed that before making any booking he/she should have taken vision of the payment and cancellation conditions contained in this policy with all the terms and conditions.
A) Terms and conditions for Hotels, Bed and breakfast, hostels, standard studio and apartments (luxury) bookings
Booking:
The customer is informed that before booking any hotels, bed & breakfasts, hostels, standard studios and apartments (luxury accommodation), it is compulsory to pay the total price or to pay 20% of the total amount at the moment of booking for individuals or groups. The remaining 80% has to be paid 8 working days prior to the arrival in London (date of arrival at the accommodation) for individuals and 14 working days prior to the arrival in London for groups.
The customer is informed that in case the payment by bank transfer or credit card has not been done
8 days prior to the arrival in London, the booking will be cancelled and the 20% of the total amount will be charged by Info Londres Ltd.
Cancellation:
The customer is informed that cancellation requests have to be sent by fax or e-mail during the office opening times, from 10.00am to 5.30pm from Monday to Friday. Sundays, Saturdays, English bank holidays (including the days between Christmas and New Year's day) are excluded.
The customer is informed that once the total payment for the accommodation has been made, in order to cancel a booking for hotels, bed & breakfasts, hostels, standard studios and apartments (luxury accommodation) it is compulsory to send a written communication by fax or e-mail 8 working days or more before the arrival in London for individuals or 14 working days for groups. In this case only 20% of the total amount will be charged and 80% will be refunded.
The customer is informed that once the 20% deposit of the total amount has been paid, in order to cancel a booking for hotels, bed & breakfast, hostels, standard studios and apartments (luxury accommodation) it is compulsory to send a written communication by fax or e-mail 8 working days or more before the arrival in London for individuals or 14 working days for groups. In this case only the 20% deposit of the total amount will be charged.
The customer is informed that any cancellation made within 8 working days for individuals or 14 working days for groups prior to the beginning of the stay will be entitled to no refund.
The customer is informed that all the information regarding the address and the telephone number of the accommodation will be communicated only after the total amount has been paid in full.
If the customer is not happy with the accommodation at his/her arrival or if he/she has any complaints regarding the accommodation he/she booked, he/she should contact directly the hotel reception, the bed & breakfast or hostel reception or the staff in charge for the standard (luxury) apartments.
The customer is informed that Info Londres Ltd is not responsible in case of cancellation or curtailment as a result of illness or injury to the customer or a close relative. You are strongly advised to purchase a private travel insurance which will cover you for loss of accommodation. In case the customer decides, upon his/her arrival, that he/she does not wish to stay in the accommodation - room or apartment - booked through Info Londres Ltd, the customer must know that he/she will lose the total amount he/she paid for such booking.
The customer is informed that Info Londres Ltd are not responsible for possible damage or lacks in the accommodation during the period of stay.
The customer is informed that Info Londres Ltd is not responsible for the cleaning and the behaviour of the other occupants of the hotel, hostel, bed & breakfast or apartment during the stay.
The customer is informed that Info Londres Ltd is not responsible for any stolen money or lost property in the hotel, hostel, bed & breakfast or apartments. The customer is strongly advised not to leave any money or valuables in his/her accommodation.
B) Terms and conditions for the booking of single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays.
Booking:
Arrivals are between Monday and Friday from 9am until 5pm at the accommodation. There is no arrival outside these hours/days. The Landlord, the Owner or the Manager of the accommodation may accept to do a late arrival outside the working times as above asking for an extra payment that may vary from £20 to £50 per person.
The arrival time in the accommodations located in London Bridge/New Cross/Brockley/Hither Green/Bermondsey/Lewisham/Bromley/Grove Park/Shadwell is between 9.30am and 4.00pm from Monday to Friday. There is no arrival outside these hours/days. The Landlord, the Owner or the Manager may accept to do a late arrival outside the working times as above asking for an extra payment that may vary from £20 to £50 per person.
The minimum stay in single or shared rooms in flats or houses to share varies between 6 and 12 weeks. It is possible to stay for less that 6 weeks but the Landlord, the Owner or the Manager may ask for an extra fee for short stay that may vary from £20 to £50 per person.
The customer is informed that in order to book a single or a shared room in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays it is compulsory to pay the total price asked Info Londres Ltd or to pay a minimum of 50% of the total amount required by Info Londres Ltd at the moment of booking and the remaining 50% obligatorily 28 days before the customer's arrival at the booked accommodation in London. If the customer arrives within 28 days of the arrival date the full payment required by Info Londres Ltd must be paid.
The customer is informed that in the case that the payment by bank transfer or credit card has not been made 28 days before the arrival in London, the booking will be cancelled and 50% of the total amount requested will be charged by Info Londres Ltd.
The customer is aware of the fact that when he/she makes a reservation for a single or a shared room in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays through Info Londres Ltd, the entire amount of money paid for the rent and the deposit is transferred to the Landlord, Owner or Manager of the accommodation and that only booking fees are kept by Info Londres Ltd.
Cancellation:
The customer is informed that the cancellation request has to be sent by fax or e-mail to Info Londres Ltd during the office opening hours, from 10.00am until 5.30pm from Monday to Friday. Sundays, Saturdays, English bank holidays (including the days between Christmas and New Year day) are excluded.
The customer is informed that if he/she wants to cancel any booking that has been paid in full 28 working days or more before his/her arrival for accommodations in single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays, he/she will receive a refund of 35% of the total amount paid.
The customer is informed that if he/she wants to cancel any booking that has been paid in full between 28 and 15 working days prior to his/her arrival for accommodations in single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays, he/she will receive a refund of 10% of the total amount paid.
The customer is informed that if he/she wants to cancel any booking that has been paid with the minimum 35% of the full amount 28 or more working days prior to his arrival for accommodations in single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays it is compulsory to send a written communication by fax or e-mail 28 working days before the arrival in London. In this case the full amount already paid will be charged by Info Londres Ltd and no other payment will be requested.
The customer is informed that any cancellation made within 14 working days of the beginning of the stay will be entitled to no refund.
The customer is informed that the booking will be cancelled in case of no show on the due date of arrival.
The customer is informed that all the information regarding the address and the telephone number of the Landlord, Owner or Manager, the address and the telephone number of the home stay and the studios or apartments will only be communicated after the total amount has been paid in full. The address and the telephone number of any accommodation in house or flat to share will be communicated on the arrival in London by the Manager, Landlord or Owner.
If the customer is not happy with the single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays and does not wish to stay in the accommodation, he/she has to be aware of the fact that Info Londres Ltd will give no refund whatsoever.
If the customer is not happy with the accommodation at his/her arrival, he/she should contact directly the Manager or the Landlord or the Owner of the accommodation in single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays.
The customer is informed of the fact that Info Londres Ltd will not be responsible for fees for hotel stays or accommodation not booked by us in the event that the customer chooses not to stay in the booked accommodation, for any reason.
Info Londres Ltd are not responsible in case of cancellation or curtailment as a result of illness or injury to yourself or a close relative. Info Londres Ltd advises their customers to purchase a private travel insurance which will cover them for loss of accommodation.
The customer is informed that Info Londres Ltd is not responsible for possible damages or lacks in the accommodation during the period of stay. The customer is informed that Info Londres Ltd is not responsible for the cleaning and the behaviour of the other occupants of the flats, houses or families during the stay.
The customer is informed that Info Londres Ltd is not responsible for any stolen money or lost property in the flats, houses or families during the stay.
C) Terms and conditions for the payment of the rent starting from the week following the one(s) that has/have been paid in advance for single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom studio flats and home stays.
The customer is informed that the payment of the rent starting from the week following the one(s) that has/have been paid in advance for single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats has to be made obligatorily directly to the Landlord, Owner or Manager in charge of the flat or house reserved and NOT to Info Londres Ltd. Only the payment for the rent for home stays should be paid directly toInfo Londres Ltd in advanced two weeks before the due date. Failure to make such payment to Info Londres Ltd will result in the cancelling of the booking.
D) Terms and conditions valid for the guarantee deposit requested for medium and long periods and paid for single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays.
The customer is informed that the guarantee deposit must be paid at the moment of the booking for stays of medium or long periods. This deposit corresponds to 2 weeks up to 1 month rent, and it is requested to GUARANTEE the flat or house owned against possible damages or thefts. The customer is informed that the guarantee deposit cannot be used to pay the rent and it cannot be used to pay the last two weeks or month rent before leaving the accommodation. The total amount of the guarantee deposit together with the first week(s) rent paid at the moment of booking is paid by Info Londres Ltd directly to the Owner, the Landlord or the Manager of the flat or house rented. The guarantee deposit paid for any accommodation will be refunded by the Owner, the Landlord or the Manager of the accommodation itself after the customer's departure. The guarantee deposit is given back by the Owner, the Landlord or the Manager of the accommodation within one month of the customer's departure from the accommodation itself and is paid by cheque or bank transfer according to the type of letting or holiday contract signed on the day of arrival with the Owner, the Landlord or the Manager. Normally the deposit is given back after one month by the Owner, the Landlord or the Manager of the accommodation booked because the Owner, the Landlord or the Manager need to be able to work out the expenses for repairing or cleaning works and deduct them from the deposit, when this is the case. Especially for this reason the customer is informed that he/she must not damage the room or the apartment or house rented and make sure to leave it in the same conditions as it was at his/her arrival. The tenant or the licensee has to be aware of the fact that for the accommodations located in London Bridge, Bermondsey, New Cross, New Cross Gate, Hither Green, Brockley, Bromley, Grove Park and Shadwell no notice of leaving the property needs to be given since the contract is fixed and the departure date is stated in the contract itself. As far as these accommodations are concerned, the guarantee deposit is given back by the Owner, the Landlord or the Manager of the property within one month from the customer's departure. In the case of all other single or shared rooms in flats or houses to share apart from those in the locations mentioned above, as well as in the case of economic studio flats, economic 1 and 2-bedroom flats and home stays, the customer must give 2 weeks notice (14 days) directly to the Owner, Landlord or Manager of the accommodation. Info Londres Ltd is not responsible if the customer does not inform the Owner, Landlord or Manager of the accommodation of his/her departure date and therefore Info Londres Ltd is not responsible if the Owner, Landlord or Manager keeps the customer's guarantee deposit. The customer is informed that in the accommodations located in London Bridge, Bermondsey, New Cross, New Cross Gate, Hither Green, Brockley, Bromley, Grove Park and Shadwell he/she has to sign a contract for a fixed period of time (i.e. with a commencement date and a termination date). If the customer leaves the accommodation before the contract's termination date he/she has to be aware of the fact that he/she will lose his/her entire guarantee deposit, meaning that the Owner, Landlord or Manager of the accommodation will keep the guarantee deposit. That is why Info Londres Ltd strongly advise their customers to abide the terms of the contract during their stay.
The customer is informed that the guarantee deposit relative to home stays will only be refunded after the customer's departure by Info Londres Ltd (during the office opening times) that will check the state of the room together with the family.
E) Schools and English courses
Booking:
The customer is informed that in order to book an English course it is necessary to pay the full amount at the moment of the booking.
Cancellation:
The customer is aware that the cancellation has to be sent by fax or e-mail during the office opening times, i.e. from 10.00am until 5.30pm from Monday to Friday. Saturdays, Sundays and English bank holidays (including Christmas and New Year day) are not included.
The customer is informed that in case of cancellation 20 working days before the beginning of the course the refund for the booking will be 40% of the amount paid. The customer is informed that if he/she wants to cancel any booking between 15 and 19 working days before the beginning of the course, the refund of the booking will be 30 % of the amount paid.
The customer is informed that any cancellation made within 14 working days of the start of the English course will be entitled to no refund.
The customer is informed that the booking will be cancelled in case of no show on the due date of arrival.
F) Tours and transfers to/from the airport and guides
Booking:
The customer is informed that in order to book a tour or a transfer to/from the airport the booking must be made at least 2 working days before the arrival or the visit to London. The amount requested must be paid in full.
Cancellation:
The customer is informed that there is no refund for tours or transfers. The customer will be refunded the corresponding amount for the transfer from the accommodation to the airport or from the airport to the accommodation only if the driver does not operate the transfer for any reasons.
The customer must give all the information regarding the dates and the times of his/her stay (time of arrival at the airport, date of arrival, address of the accommodation...). The customer knows and agrees that Info Londres Ltd is not responsible for any wrong information given by the client regarding arrivals and departures or data regarding the reservation of a tour or a transfer and that any wrong information given by the client may result in the transfer or tour not being provided and the client getting no refund.
The customer is informed that Info Londres Ltd will not be responsible for any extra fees for hotel stays or accommodation not booked by us in the event that the customer misses or chooses not to take the booked transfer.
In case of delay as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and the company will not be liable for any loss suffered by the hirer as a result.
The customer is informed that Info Londres Ltd is not responsible in case of cancellation or curtailment as a result of illness or injury to the customer or a close relative. You are strongly advised to purchase private travel insurance which will cover you for any loss of tours or transfers.
11) Booking method
The customer wishing to make a booking is informed that he/she must follow the following procedure:
1. Before the booking the customer must forward the request to Info Londres Ltd by fax, telephone or e-mail, or through the on-line forms on the websites www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com.
2. Info Londres Ltd will send a confirmation with the availabilities and the prices by fax or telephone or e-mail as soon as the request is received.
3. The customer can pay the requested amount to Info Londres Ltd into their English bank account or by credit card.
4. Once the payment has been received, Info Londres Ltd will send a confirmation of the booking by fax or e-mail, with all the useful information to reach the accommodation, the tour, the school from the main London underground stations and the Manager or reception or Owner/Landlord's telephone number.
The customer is informed that the booking confirmation with the information regarding the address and / or telephone number of the Manager/Owner/Landlord or reception for hotels, bed & breakfast, hostels, standard studios and apartments (luxury accommodation), single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays will be sent by fax or e-mail before the customer's arrival in London. The customer is informed that if his/her e-mail address does not work or if he/she does not receive the information needed before his/her arrival in London, he/she must contact Info Londres Ltd himself/herself in order to receive such information.
The customer is informed that for the booking of tours and bus transfers to/from the airport the voucher will be sent by fax or e-mail 1 day before the customer's arrival in London at the very latest.
12) Methods of payment for hotels, bed & breakfasts, hostels, standard studios and apartments (luxury accommodation), accommodation in single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays
It is possible to make the payment for a booking in two different ways:
1. Bank transfer into our English bank account
2. Credit card
A) Payment by Bank transfer into our English bank account
In order to pay by bank transfer into the English bank account of Info Londres Ltd please see the
following bank details:
Name of the account holder: Info Londres Limited
Name of the bank: Santander
Bank address: Bridle Road - L30 4GB
Town: Bootle
Bank account number: 39641819
Sort code: 09-01-28
Iban code: GB11ABBY09012839641819
Bic: ABBYGB2L
Bank transfers to England must be done in English Pounds. (Before making any bank transfers please always check all the information with a member of staff of Info Londres Ltd)
B) Bank charges for bank transfers to England
The customer is informed that he/she must add £19 for bank charges to the total payment in order to send the payment to England.
C) Payment by credit card
Payments by credit card are one of the most common methods of payment.
Info Londres Ltd accept all payments done by Visa and Mastercard.
The customer is informed that in order to make a payment by credit card he/she needs to fill in a payment request form where the customer authorizes Info Londres Ltd to debit the amount to pay on his/her credit card. The customer also needs to send a copy of his/her passport or identity card and the copy of his/her credit card for security reasons. The payment must be done by the credit card holder only. For all the payments by credit card the customer is informed that 6.5% bank charges are to be added to the total amount for the Santander merchant services for the system and the payment by credit card service.
13) Methods of payment for tours, transfers and English courses
The customer is informed that the payment of the above products can be done by bank transfer into our English bank account by adding £19 for bank charges, or by credit card adding 6.5% bank charges to the total amount for the Barclaycard merchant services for the system and the payment by credit card service
14) Procedures for refunds in case of cancellation
The customer is informed that refunds will be granted only according to the procedures contained in this policy and according to the type of accommodation or product booked. The customer is informed that refunds for any payments made by bank transfer into the Info Londres Ltd English bank account will be made by bank transfer from the Info Londres Ltd bank account directly into the customer's bank account. The customer is informed that the amount that will be refunded corresponds to the amount paid less £ 38 bank charges for the service of refund abroad.
The customer is informed that payments made by credit card will be refunded using the same Barclaycard merchant system used to make the initial payment. The customer is informed that the amount refunded will correspond to the amount paid less 3,9% bank charges for the Santander merchant system refund service.
15) Privacy on payments and personal information requested
The customer is aware that it is Info Londres Ltd's duty to maintain and protect the customers and suppliers' privacy. All the information collected by Info Londres Ltd through their staff or their websites by using the relevant forms will be used for the only purpose of proposing offers and accommodations according to the customers' requests.
Info Londres Ltd do not sell or lend any customers' personal details to any other company.
16) Booking fees
The customer is informed that when making a booking for single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays Info Londres Ltd charge a booking fee.
Booking fees are not refundable.
Booking fees amount to £99. These fees include the booking of the accommodation, assistance with the accommodation and access to all our services (booking of schools, transfers, tours as well as job assistance, mail and deposit services). Customers staying in London for more than 3 months may pay £59 booking fees only, which include the booking of the accommodation. However, customers paying £59 booking fees are not entitled to all the other services. The customer who chooses to book the accommodation only will have to pay the total amount of 2 weeks rent + 2, 3 or 4 weeks for the deposit + £ 59 booking fees. The customer is informed that Info Londres Ltd pay 2 weeks rent and 2, 3 or 4 weeks deposit directly to the Landlord, the Owner or Manager of the accommodation. If the customer stays in the accommodation for less than 3 months, 6 months or 1 year - depending on the kind of accommodation - some Landlords, Owners or Managers may ask the customer to pay short-term fees (ranging from £20 to £50). It is the customer's responsibility to ask at the moment of the booking whether there are short-term fees for the accommodation he/she wishes to book.
The customer is informed that Info Londres Ltd will only book the accommodation and will just be the intermediary forwarding the information regarding the address and the telephone number of the Landlord, Owner or Manager in charge for the accommodation to the customer. The customer is informed that Info Londres Ltd do not own or manage any accommodation. For the same reason, the customer is also informed that he/she must communicate directly with the Manager, the Owner or the Landlord for any extension of the contract, cancellation or any other problem regarding the house or the flat.
The customer who has booked the accommodation with the only £59 booking fees is informed that once he/she has received the details concerning the Manager, the Owner or the Landlord of the accommodation he/she will not be entitled to any other services or advice by Info Londres Ltd.
Booking fees for home stays only are £135.

The customer is informed that when he/she pays £99 or £135 booking fees with Info Londres Ltd he/she will receive a complete assistance in London for:

1. Accommodation research before or after the arrival in London for a period of 4 months.
The customer is informed that Info Londres Ltd will search a suitable accommodation in houses or flats to share as well as in families according to the different budgets in case the customer wants to change accommodation during his/her stay.
(In case of any changes of accommodation the customer is informed of the fact that he/she has to follow the normal procedures contained in this policy or in the Landlord's contract).
2. Assistance in our office in London, open every day from 9.30am to 5.30pm, with English, Italian and French staff.
The customer is informed that after making an appointment with Info Londres Ltd he/she can come to the office to receive all the information on English administration in London.
3. Most "Landlords" are English and the customer may need to communicate requests.
The customer knows that in case of any communication problems with the Landlord or the Manager Info Londres Ltd are available to help him/her by acting as an intermediary between the tenant and the Landlord or Owner.
4. We are in London so why not try and take an English course? 100% discount on enrolment fees for a Callan Method course and a discount on the price of English courses in Callan Method schools and in all the other schools.
The customer is informed that Info Londres Ltd offer a complete assistance to make a reservation for an English course using the useful discounts on the original prices for the courses, arranging for the customer the date of his/her enrolment test. The assistance service for the English courses is really useful for the customers who prefer to pay their school weekly using the discounts and paying directly in our offices.
5. Assistance and telephone availability to search and book further accommodations, hotels, tours, transfers and flight tickets for relatives and friends.
The customer entitled to the complete assistance service given by Info Londres Ltd is informed that he/she also has the possibility to have the agency book tours in London with the discounts offered on the prices of the tickets. The customer is informed that he/she has the possibility to take trips or reserve any transfer directly from the office. After having made an appointment, the customer can make a flight booking directly from the office and the payment can be made in cash or by credit card.
6. Money transfer service (Through Bank Transfer).
In case the customer needs to receive any money from Italy or France, he/she can make a bank transfer into our English bank account and he/she will receive the money directly at the Info Londres Ltd office. (Firms such as Moneygram and Western Union charge for this service).
7. Bank deposit safe.
The customer is informed that if he/she stays in London for a long period and he/she does not have an English bank account yet, he/she can leave his/her money at the Info Londres Ltd office and he/she can collect the money whenever he/she wants from Monday to Friday during the opening hours by informing the agency at least 24 hours beforehand.
8. Packages reception service (not food).
For security reasons the customer is informed that the packages reception service is available directly at the London Bridge office without any charge up to 5 kilos (bigger packages on request). There is a £ 1 charge for any extra kilo. The packages can be collected from Monday to Friday from 10.00am until 5.30pm after making an appointment with Info Londres Ltd. The service is free up to 48 hours and costs £ 1 per extra day.
9. Job assistance
The customer is informed that the job assistance offered by Info Londres Ltd gives the opportunity to correct and write one's personal CV in English free of charge, to receive information on job interviews, the N.I.N. and an Employment Centres list.
Job assistance
The customer is informed that the job assistance offered by Info Londres Ltd is completely free and reserved exclusively to the customers who have enrolled for all Info Londres Ltd services. The customer is informed that the support and assistance service offers help when looking for a first job in restaurants, bars, coffee shops, pubs, shops, hotels and other activities in the catering field where a perfect knowledge of the English language is not required. Info Londres Ltd inform the customer that at his/her arrival in London he/she will receive all the information regarding how to look for a job in London, the National Insurance Number, information and assistance to write a complete CV in English, information regarding the procedures to open a bank account and advice on how to face a job interview. The customer is informed that Info Londres Ltd do not find or search for a specific job position, do not call or contact the employers, but offer all their assistance with useful advice and information that will help the customer in his/her job search.
Job insurance
The customer is informed that before coming to London to start a job or for a study experience he/she should sign a private insurance in his/her own country.
Society Information
Info Londres Ltd
Unit 7 Brockley Cross Business Centre
LONDON SE4 2PD
Registered Office: 96 Endwell Road
Registration number: 08388506
Office opening hours
Monday to Friday: 10.00am - 5.30pm
Threats abuse or harass to our staff
We will not tolerate abuse towards any member of our staff. Anyone behaving offensively will be asked to leave and we may ask for police assistance if necessary.
We work in collaboration with the Metropolitan Police for a safer London.
We don't accept in the office a person or people or organization that tried to harassing, intimidating, malicious or insulting, humiliating or threatening our staff.
If a person or people or organization harassing, intimidating, malicious or insulting, humiliating or threatening our staff we ask to the person or people or organization to leave the office and if the person or people or organization don't want to leave the office we may ask for police assistance.
We proceed seriously for the legal procedures against people that harass, intimidate, insult, humiliate and threat our staff.