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All
the customers who would like to make a booking with
You 4 London
through the following websites: www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
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or who would like to use any offered service, are
invited to take vision of the following terms and
conditions.
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You
4 London Ltd is a English company, therefore their
detailed policy, including all the terms and conditions,
has been drawn up exclusively in English and has not
been translated into French, Italian, Spanish, etc.
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.
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1)
Customer conditions and information
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The
customer is allowed to use You 4 London Ltd websites
and services for all the lawful requests and bookings
and by accepting the present conditions engages himself/herself
not to make any speculative, false or fraudulent reservation
or request of booking.
The customer also engages himself/herself to give
You 4 London Ltd only correct information regarding
his/her e-mail address, personal address, telephone
number, name, surname and personal details, and allows
You 4 London Ltd to use them for the only purpose
relative to bookings and information useful for the
customer.
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2)
Information and details in the websites and in the
brochures
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You
4 London Ltd and its suppliers engage themselves to
ensure that all the information contained in the websites
www.uklondra.com, www.uklondres.com, www.uklondonservices.com
and www.uklondonaccommodation.com is updated and precise
and contains all the useful details. The information
contained in the websites www.uklondra.com, www.uklondres.com,
www.uklondonservices.com and www.uklondonaccommodation.com
is continuously updated relatively to the information
transmitted by the hotels and the Landlords. The customers
are aware of the fact that You 4 London Ltd cannot
be considered responsible for imprecision and changes
that have not been communicated to You 4 London Ltd.
The customer must know that despite the fact that
You 4 London Ltd always try to keep all the information
contained in their websites and in the offered products
up to date, You 4 London Ltd cannot be considered
responsible for any misleading mistakes, omissions
or information contained in the details regarding
the products.
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3)
Copyright and commercial brands
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The
customer must know that all the copyrights, commercial
brands and other rights of intellectual property indicated
in this policy relative to the services offered by
You 4 London Ltd are owned exclusively by the above
English companies or granted in licence. The customer
is not allowed to reproduce, sell, transfer or multiply
without any written authorisation by You 4 London
Ltd any data contained in this policy.
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4)
Hotels and rooms/flats classification
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The
customer must know that the number of stars and the
classification of hotels may vary from country to
country and for this reason they should not be considered
the only reliable parameter for the determination
of the accommodation quality. The customer is informed
that the number of stars in hotels classification
is a generic indication not always valid, in the same
way as the customer is informed that even the kind
of room offered by hotels (for example single, double,
twin) may vary from country to country. The customer
must know that the flats and the classification of
English houses are completely different in comparison
to the other European countries. The customer must
know that there cannot be a standard model of flat
comparable in Italy, France, Spain, England, etc.
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5)
Unavailability
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The
customer is aware of the fact that in the event of
a confirmed booking that becomes unavailable, You
4 London Ltd will offer an alternative solution to
the request. You 4 London Ltd will contact the customer
before his/her departure to communicate that the booking
is not available anymore. In the case it is impossible
for You 4 London Ltd to reach the customer, the customer
must know that this impossibility to communicate is
not a responsibility of You 4 London Ltd. In the case
it is not possible to contact the customer before
his/her departure, You 4 London Ltd will engage themselves
to find a suitable alternative with the equivalent
standards of the booking.
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6)
Complaints
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The
customer is informed that any complaint regarding
any accommodation - hotels, flats, houses, hostels,
family accommodation - should be communicated to the
Landlord, Owner or Manager in charge for the accommodation.
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7)
Liability
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You
4 London Ltd accepts no responsibility for the following
events. The customer accepts to reimburse You 4 London
Ltd for damages, losses or the lawyer expenses that
You 4 London Ltd should pay in consequence of actions
or omissions by the customer.
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8)
Force Majeure
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In
case of force majeure if You 4 London Ltd is obliged
to reduce, amend or cancel a booking, the customer
is aware of the fact that he/she does not have any
rights of refund for possible losses caused by the
previous reductions, amendments or cancellations.
The expression 'force majeure' includes natural disasters,
fires and other forms of destruction of the accommodation
or other booked product, wars or popular insurrections,
military, legislative or of any other kind, strikes,
terrorist attacks, industrial actions or other reasons
that You 4 London Ltd cannot control.
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9)
Jurisdictions and competences
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Disputes
arising from the use of the websites www.uklondra.com,
www.uklondra.com, www.uklondres.com, www.uklondonservices.com
and www.uklondonaccommodation.com and the interpretation
of the terms and conditions of You 4 London Ltd's
websites are governed by the English law. All disputes
related to these terms and conditions and the use
of You 4 London Ltd's websites are subject to the
exclusive jurisdiction of the English courts.
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10)
Bookings and cancellations conditions
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The
customer is informed that before making any booking
he/she should have taken vision of the payment and
cancellation conditions contained in this policy with
all the terms and conditions.
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A)
Terms and conditions for Hotels, Bed and breakfast,
hostels, standard studio and apartments (luxury) bookings
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Booking:
The customer is informed that before booking any hotels,
bed & breakfasts, hostels, standard studios and
apartments (luxury accommodation), it is compulsory
to pay the total price or to pay 20% of the total
amount at the moment of booking for individuals or
groups. The remaining 80% has to be paid 8 working
days prior to the arrival in London (date of arrival
at the accommodation) for individuals and 14 working
days prior to the arrival in London for groups.
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The
customer is informed that in case the payment by bank
transfer or credit card has not been done
8 days prior to the arrival in London, the booking
will be cancelled and the 20% of the total amount
will be charged by You 4 London Ltd.
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Cancellation:
The customer is informed that cancellation requests
have to be sent by fax or e-mail during the office
opening times, from 9.30am to 5.30pm from Monday to
Friday. Sundays, Saturdays, English bank holidays
(including the days between Christmas and New Year's
day) are excluded.
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The
customer is informed that once the total payment for
the accommodation has been made, in order to cancel
a booking for hotels, bed & breakfasts, hostels,
standard studios and apartments (luxury accommodation)
it is compulsory to send a written communication by
fax or e-mail 8 working days or more before the arrival
in London for individuals or 14 working days for groups.
In this case only 20% of the total amount will be
charged and 80% will be refunded.
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The
customer is informed that once the 20% deposit of
the total amount has been paid, in order to cancel
a booking for hotels, bed & breakfast, hostels,
standard studios and apartments (luxury accommodation)
it is compulsory to send a written communication by
fax or e-mail 8 working days or more before the arrival
in London for individuals or 14 working days for groups.
In this case only the 20% deposit of the total amount
will be charged.
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The
customer is informed that any cancellation made within
8 working days for individuals or 14 working days
for groups prior to the beginning of the stay will
be entitled to no refund.
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The
customer is informed that all the information regarding
the address and the telephone number of the accommodation
will be communicated only after the total amount has
been paid in full.
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If
the customer is not happy with the accommodation at
his/her arrival or if he/she has any complaints regarding
the accommodation he/she booked, he/she should contact
directly the hotel reception, the bed & breakfast
or hostel reception or the staff in charge for the
standard (luxury) apartments.
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The
customer is informed that You 4 London Ltd is not
responsible in case of cancellation or curtailment
as a result of illness or injury to the customer or
a close relative. You are strongly advised to purchase
a private travel insurance which will cover you for
loss of accommodation. In case the customer decides,
upon his/her arrival, that he/she does not wish to
stay in the accommodation - room or apartment - booked
through You 4 London Ltd, the customer must know that
he/she will lose the total amount he/she paid for
such booking.
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The
customer is informed that You 4 London Ltd are not
responsible for possible damage or lacks in the accommodation
during the period of stay.
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The
customer is informed that You 4 London Ltd is not
responsible for the cleaning and the behaviour of
the other occupants of the hotel, hostel, bed &
breakfast or apartment during the stay.
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The
customer is informed that You 4 London Ltd is not
responsible for any stolen money or lost property
in the hotel, hostel, bed & breakfast or apartments.
The customer is strongly advised not to leave any
money or valuables in his/her accommodation.
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B)
Terms and conditions for the booking of single or
shared rooms in flats or houses to share, economic
studio flats, economic 1 and 2-bedroom flats and home
stays.
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Booking:
Arrivals are between Monday and Friday from 9am until
5pm at the accommodation. There is no arrival outside
these hours/days. The Landlord, the Owner or the Manager
of the accommodation may accept to do a late arrival
outside the working times as above asking for an extra
payment that may vary from £20 to £50
per person.
The arrival time in the accommodations located in
London Bridge/New Cross/Brockley/Hither Green/Bermondsey/Lewisham/Bromley/Grove
Park/Shadwell is between 9.30am and 4.00pm from Monday
to Friday. There is no arrival outside these hours/days.
The Landlord, the Owner or the Manager may accept
to do a late arrival outside the working times as
above asking for an extra payment that may vary from
£20 to £50 per person.
The minimum stay in single or shared rooms in flats
or houses to share varies between 6 and 12 weeks.
It is possible to stay for less that 6 weeks but the
Landlord, the Owner or the Manager may ask for an
extra fee for short stay that may vary from £20
to £50 per person.
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The
customer is informed that in order to book a single
or a shared room in flats or houses to share, economic
studio flats, economic 1 and 2-bedroom flats and home
stays it is compulsory to pay the total price asked
You 4 London Ltd or to pay a minimum of 50% of the
total amount required by You 4 London Ltd at the moment
of booking and the remaining 50% obligatorily 28 days
before the customer's arrival at the booked accommodation
in London. If the customer arrives within 28 days
of the arrival date the full payment required by You
4 London Ltd must be paid.
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The
customer is informed that in the case that the payment
by bank transfer or credit card has not been made
28 days before the arrival in London, the booking
will be cancelled and 50% of the total amount requested
will be charged by You 4 London Ltd.
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The
customer is aware of the fact that when he/she makes
a reservation for a single or a shared room in flats
or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays through You 4
London Ltd, the entire amount of money paid for the
rent and the deposit is transferred to the Landlord,
Owner or Manager of the accommodation and that only
booking fees are kept by You 4 London Ltd.
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Cancellation:
The customer is informed that the cancellation request
has to be sent by fax or e-mail to You 4 London Ltd
during the office opening hours, from 9.30am until
5.30pm from Monday to Friday. Sundays, Saturdays,
English bank holidays (including the days between
Christmas and New Year day) are excluded.
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The
customer is informed that if he/she wants to cancel
any booking that has been paid in full 28 days or
more before his/her arrival for accommodations in
single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays, he/she will receive a refund of 50%
of the total amount paid.
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The
customer is informed that if he/she wants to cancel
any booking that has been paid in full between 28
and 15 days prior to his/her arrival for accommodations
in single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays, he/she will receive a refund of 50%
of the total amount paid.
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The
customer is informed that if he/she wants to cancel
any booking that has been paid with the minimum 50%
of the full amount 28 or more days prior to his arrival
for accommodations in single or shared rooms in flats
or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays it is compulsory
to send a written communication by fax or e-mail 28
working days before the arrival in London. In this
case the full amount already paid will be charged
by You 4 London Ltd and no other payment will be requested.
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The
customer is informed that any cancellation made within
14 days of the beginning of the stay will be entitled
to no refund.
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The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival.
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The
customer is informed that all the information regarding
the address and the telephone number of the Landlord,
Owner or Manager, the address and the telephone number
of the home stay and the studios or apartments will
only be communicated after the total amount has been
paid in full. The address and the telephone number
of any accommodation in house or flat to share will
be communicated on the arrival in London by the Manager,
Landlord or Owner.
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If
the customer is not happy with the single or shared
rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays
and does not wish to stay in the accommodation, he/she
has to be aware of the fact that You 4 London Ltd
will give no refund whatsoever.
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If
the customer is not happy with the accommodation at
his/her arrival, he/she should contact directly the
Manager or the Landlord or the Owner of the accommodation
in single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays.
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The
customer is informed of the fact that You 4 London
Ltd will not be responsible for fees for hotel stays
or accommodation not booked by us in the event that
the customer chooses not to stay in the booked accommodation,
for any reason.
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You
4 London Ltd are not responsible in case of cancellation
or curtailment as a result of illness or injury to
yourself or a close relative. You 4 London Ltd advises
their customers to purchase a private travel insurance
which will cover them for loss of accommodation.
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The
customer is informed that You 4 London Ltd is not
responsible for possible damages or lacks in the accommodation
during the period of stay. The customer is informed
that You 4 London Ltd is not responsible for the cleaning
and the behaviour of the other occupants of the flats,
houses or families during the stay.
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The
customer is informed that You 4 London Ltd is not
responsible for any stolen money or lost property
in the flats, houses or families during the stay.
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C)
Terms and conditions for the payment of the rent starting
from the week following the one(s) that has/have been
paid in advance for single or shared rooms in flats
or houses to share, economic studio flats, economic
1 and 2-bedroom studio flats and home stays.
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The
customer is informed that the payment of the rent
starting from the week following the one(s) that has/have
been paid in advance for single or shared rooms in
flats or houses to share, economic studio flats, economic
1 and 2-bedroom flats has to be made obligatorily
directly to the Landlord, Owner or Manager in charge
of the flat or house reserved and NOT to You 4 London
Ltd. Only the payment for the rent for home stays
should be paid directly to You 4 London Ltd in advanced
two weeks before the due date. Failure to make such
payment to You 4 London Ltd will result in the cancelling
of the booking.
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D)
Terms and conditions valid for the guarantee deposit
requested for medium and long periods and paid for
single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays.
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The
customer is informed that the guarantee deposit must
be paid at the moment of the booking for stays of
medium or long periods. This deposit corresponds to
2 weeks up to 1 month rent, and it is requested to
GUARANTEE the flat or house owned against possible
damages or thefts. The customer is informed that the
guarantee deposit cannot be used to pay the rent and
it cannot be used to pay the last two weeks or month
rent before leaving the accommodation. The total amount
of the guarantee deposit together with the first week(s)
rent paid at the moment of booking is paid by You
4 London Ltd directly to the Owner, the Landlord or
the Manager of the flat or house rented. The guarantee
deposit paid for any accommodation will be refunded
by the Owner, the Landlord or the Manager of the accommodation
itself after the customer's departure. The guarantee
deposit is given back by the Owner, the Landlord or
the Manager of the accommodation within one month
of the customer's departure from the accommodation
itself and is paid by cheque or bank transfer according
to the type of letting or holiday contract signed
on the day of arrival with the Owner, the Landlord
or the Manager. Normally the deposit is given back
after one month by the Owner, the Landlord or the
Manager of the accommodation booked because the Owner,
the Landlord or the Manager need to be able to work
out the expenses for repairing or cleaning works and
deduct them from the deposit, when this is the case.
Especially for this reason the customer is informed
that he/she must not damage the room or the apartment
or house rented and make sure to leave it in the same
conditions as it was at his/her arrival. The tenant
or the licensee has to be aware of the fact that for
the accommodations located in London Bridge, Bermondsey,
New Cross, New Cross Gate, Hither Green, Brockley,
Bromley, Grove Park and Shadwell no notice of leaving
the property needs to be given since the contract
is fixed and the departure date is stated in the contract
itself. As far as these accommodations are concerned,
the guarantee deposit is given back by the Owner,
the Landlord or the Manager of the property within
one month from the customer's departure. In the case
of all other single or shared rooms in flats or houses
to share apart from those in the locations mentioned
above, as well as in the case of economic studio flats,
economic 1 and 2-bedroom flats and home stays, the
customer must give 2 weeks notice (14 days) directly
to the Owner, Landlord or Manager of the accommodation.
You 4 London Ltd is not responsible if the customer
does not inform the Owner, Landlord or Manager of
the accommodation of his/her departure date and therefore
You 4 London Ltd is not responsible if the Owner,
Landlord or Manager keeps the customer's guarantee
deposit. The customer is informed that in the accommodations
located in London Bridge, Bermondsey, New Cross, New
Cross Gate, Hither Green, Brockley, Bromley, Grove
Park and Shadwell he/she has to sign a contract for
a fixed period of time (i.e. with a commencement date
and a termination date). If the customer leaves the
accommodation before the contract's termination date
he/she has to be aware of the fact that he/she will
lose his/her entire guarantee deposit, meaning that
the Owner, Landlord or Manager of the accommodation
will keep the guarantee deposit. That is why You 4
London Ltd strongly advise their customers to abide
the terms of the contract during their stay.
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The
customer is informed that the guarantee deposit relative
to home stays will only be refunded after the customer's
departure by You 4 London Ltd (during the office opening
times) that will check the state of the room together
with the family.
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E)
Schools and English courses
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Booking:
The customer is informed that in order to book an
English course it is necessary to pay the full amount
at the moment of the booking.
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Cancellation:
The customer is aware that the cancellation has to
be sent by fax or e-mail during the office opening
times, i.e. from 9.30am until 5.30pm from Monday to
Friday. Saturdays, Sundays and English bank holidays
(including Christmas and New Year day) are not included.
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The
customer is informed that in case of cancellation
20 working days before the beginning of the course
the refund for the booking will be 40% of the amount
paid. The customer is informed that if he/she wants
to cancel any booking between 15 and 19 working days
before the beginning of the course, the refund of
the booking will be 30 % of the amount paid.
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The
customer is informed that any cancellation made within
14 working days of the start of the English course
will be entitled to no refund.
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The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival.
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F)
Tours and transfers to/from the airport and guides
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Booking:
The customer is informed that in order to book a tour
or a transfer to/from the airport the booking must
be made at least 2 working days before the arrival
or the visit to London. The amount requested must
be paid in full.
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Cancellation:
The customer is informed that there is no refund for
tours or transfers. The customer will be refunded
the corresponding amount for the transfer from the
accommodation to the airport or from the airport to
the accommodation only if the driver does not operate
the transfer for any reasons.
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The
customer must give all the information regarding the
dates and the times of his/her stay (time of arrival
at the airport, date of arrival, address of the accommodation...).
The customer knows and agrees that You 4 London Ltd
is not responsible for any wrong information given
by the client regarding arrivals and departures or
data regarding the reservation of a tour or a transfer
and that any wrong information given by the client
may result in the transfer or tour not being provided
and the client getting no refund.
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The
customer is informed that You 4 London Ltd will not
be responsible for fees for hotel stays or accommodation
not booked by us in the event that the customer misses
or chooses not to take the booked transfer.
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The
customer is informed that You 4 London Ltd is not
responsible in case of cancellation or curtailment
as a result of illness or injury to the customer or
a close relative. You are strongly advised to purchase
private travel insurance which will cover you for
loss of tours or transfers.
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11)
Booking method
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The
customer wishing to make a booking is informed that
he/she must follow the following procedure:
1. Before the booking the customer must forward the
request to You 4 London Ltd by fax, telephone or e-mail,
or through the on-line forms on the websites www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com.
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2.
You 4 London Ltd will send a confirmation with the
availabilities and the prices by fax or telephone
or e-mail as soon as the request is received.
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3.
The customer can pay the requested amount to You 4
London Ltd into their English bank account or by credit
card.
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4.
Once the payment has been received, You 4 London Ltd
will send a confirmation of the booking by fax or
e-mail, with all the useful information to reach the
accommodation, the tour, the school from the main
London underground stations and the Manager or reception
or Owner/Landlord's telephone number.
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The
customer is informed that the booking confirmation
with the information regarding the address and / or
telephone number of the Manager/Owner/Landlord or
reception for hotels, bed & breakfast, hostels,
standard studios and apartments (luxury accommodation),
single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays will be sent by fax or e-mail before
the customer's arrival in London. The customer is
informed that if his/her e-mail address does not work
or if he/she does not receive the information needed
before his/her arrival in London, he/she must contact
You 4 London Ltd himself/herself in order to receive
such information.
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The
customer is informed that for the booking of tours
and bus transfers to/from the airport the voucher
will be sent by fax or e-mail 1 day before the customer's
arrival in London at the very latest.
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12)
Methods of payment for hotels, bed & breakfasts,
hostels, standard studios and apartments (luxury accommodation),
accommodation in single or shared rooms in flats or
houses to share, economic studio flats, economic 1
and 2-bedroom flats and home stays
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It
is possible to make the payment for a booking in two
different ways:
1. Bank transfer into our English bank account
2. Credit card
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A)
Payment by Bank transfer into our English bank account
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In
order to pay by bank transfer into the English bank
account of You 4 London Ltd please see the
following bank details:
Name of the account holder: You 4 London Limited
Name of the bank: Barclays Bank
Bank address: 29 Borough High Street, SE1 1LY
Town: London
Bank account number: 53949486
Sort code: 20-80-71
Iban code: GB42BARC20807153949486
Bic: BARCGB22
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Bank
transfers to England must be done in English Pounds.
(Before making any bank transfers please always check
all the information with a member of staff of You
4 London Ltd)
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B)
Bank charges for bank transfers to England
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The
customer is informed that he/she must add £19
for bank charges to the total payment in order to
send the payment to England.
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C)
Payment by credit card
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Payments
by credit card are one of the most common methods
of payment.
You 4 London Ltd accept all payments done by Visa
and Mastercard.
The customer is informed that in order to make a payment
by credit card he/she needs to fill in a payment request
form where the customer authorizes You 4 London Ltd
to debit the amount to pay on his/her credit card.
The customer also needs to send a copy of his/her
passport or identity card and the copy of his/her
credit card for security reasons. The payment must
be done by the credit card holder only. For all the
payments by credit card the customer is informed that
6.5% bank charges are to be added to the total amount
for the Barclaycard merchant services for the system
and the payment by credit card service.
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13)
Methods of payment for tours, transfers and English
courses
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The
customer is informed that the payment of the above
products can be done by bank transfer into our English
bank account by adding £19 for bank charges,
or by credit card adding 6.5% bank charges to the
total amount for the Barclaycard merchant services
for the system and the payment by credit card service
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14)
Procedures for refunds in case of cancellation
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The
customer is informed that refunds will be granted
only according to the procedures contained in this
policy and according to the type of accommodation
or product booked. The customer is informed that refunds
for any payments made by bank transfer into the You
4 London Ltd English bank account will be made by
bank transfer from the You 4 London Ltd bank account
directly into the customer's bank account. The customer
is informed that the amount that will be refunded
corresponds to the amount paid less £ 38 bank
charges for the service of refund abroad.
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The
customer is informed that payments made by credit
card will be refunded using the same Barclaycard merchant
system used to make the initial payment. The customer
is informed that the amount refunded will correspond
to the amount paid less 3,9% bank charges for the
Barclaycard merchant system refund service.
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15)
Privacy on payments and personal information requested
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The
customer is aware that it is You 4 London Ltd's duty
to maintain and protect the customers and suppliers'
privacy. All the information collected by You 4 London
Ltd through their staff or their websites by using
the relevant forms will be used for the only purpose
of proposing offers and accommodations according to
the customers' requests.
You 4 London Ltd do not sell or lend any customers'
personal details to any other company.
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16)
Booking fees
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The
customer is informed that when making a booking for
single or shared rooms in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats
and home stays You 4 London Ltd charge a booking fee.
Booking fees are not refundable.
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Booking
fees amount to £99. These fees include the booking
of the accommodation, assistance with the accommodation
and access to all our services (booking of schools,
transfers, tours as well as job assistance, mail and
deposit services). Customers staying in London for
more than 3 months may pay £59 booking fees
only, which include the booking of the accommodation.
However, customers paying £59 booking fees are
not entitled to all the other services. The customer
who chooses to book the accommodation only will have
to pay the total amount of 2 weeks rent + 2, 3 or
4 weeks for the deposit + £ 59 booking fees.
The customer is informed that You 4 London Ltd pay
2 weeks rent and 2, 3 or 4 weeks deposit directly
to the Landlord, the Owner or Manager of the accommodation.
If the customer stays in the accommodation for less
than 3 months, 6 months or 1 year - depending on the
kind of accommodation - some Landlords, Owners or
Managers may ask the customer to pay short-term fees
(ranging from £20 to £50). It is the customer's
responsibility to ask at the moment of the booking
whether there are short-term fees for the accommodation
he/she wishes to book.
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The
customer is informed that You 4 London Ltd will only
book the accommodation and will just be the intermediary
forwarding the information regarding the address and
the telephone number of the Landlord, Owner or Manager
in charge for the accommodation to the customer. The
customer is informed that You 4 London Ltd do not
own or manage any accommodation. For the same reason,
the customer is also informed that he/she must communicate
directly with the Manager, the Owner or the Landlord
for any extension of the contract, cancellation or
any other problem regarding the house or the flat.
The customer who has booked the accommodation with
the only £59 booking fees is informed that once
he/she has received the details concerning the Manager,
the Owner or the Landlord of the accommodation he/she
will not be entitled to any other services or advice
by You 4 London Ltd.
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Booking
fees for home stays only are £135.
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The
customer is informed that when he/she pays £99
or £135 booking fees with You 4 London Ltd he/she
will receive a complete assistance in London for:
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1.
Accommodation research before or after the arrival
in London for a period of 4 months.
The customer is informed that You 4 London Ltd
will search a suitable accommodation in houses or
flats to share as well as in families according to
the different budgets in case the customer wants to
change accommodation during his/her stay.
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(In
case of any changes of accommodation the customer
is informed of the fact that he/she has to follow
the normal procedures contained in this policy or
in the Landlord's contract).
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2.
Assistance in our office in London, open every
day from 9.30am to 5.30pm, with English, Italian and
French staff.
The customer is informed that after making
an appointment with You 4 London Ltd he/she can come
to the office to receive all the information on English
administration in London.
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3.
Most "Landlords" are English and the
customer may need to communicate requests.
The customer knows that in case of any communication
problems with the Landlord or the Manager You 4 London
Ltd are available to help him/her by acting as an
intermediary between the tenant and the Landlord or
Owner.
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4.
We are in London so why not try and take an English
course? 100% discount on enrolment fees for a Callan
Method course and a discount on the price of English
courses in Callan Method schools and in all the other
schools.
The customer is informed that You 4 London Ltd
offer a complete assistance to make a reservation
for an English course using the useful discounts on
the original prices for the courses, arranging for
the customer the date of his/her enrolment test. The
assistance service for the English courses is really
useful for the customers who prefer to pay their school
weekly using the discounts and paying directly in
our offices.
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5.
Assistance and telephone availability to
search and book further accommodations, hotels, tours,
transfers and flight tickets for relatives and friends.
The customer entitled to the complete assistance service
given by You 4 London Ltd is informed that he/she
also has the possibility to have the agency book tours
in London with the discounts offered on the prices
of the tickets. The customer is informed that he/she
has the possibility to take trips or reserve any transfer
directly from the office. After having made an appointment,
the customer can make a flight booking directly from
the office and the payment can be made in cash or
by credit card.
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6.
Money transfer service (Through Bank Transfer).
In case the customer needs to receive any money from
Italy or France, he/she can make a bank transfer into
our English bank account and he/she will receive the
money directly at the You 4 London Ltd office. (Firms
such as Moneygram and Western Union charge for this
service).
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7.
Bank deposit safe.
The customer is informed that if he/she stays in London
for a long period and he/she does not have an English
bank account yet, he/she can leave his/her money at
the You 4 London Ltd office and he/she can collect
the money whenever he/she wants from Monday to Friday
during the opening hours by informing the agency at
least 24 hours beforehand.
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8.
Packages reception service (not food).
For security reasons the customer is informed that
the packages reception service is available directly
at the London Bridge office without any charge up
to 5 kilos (bigger packages on request). There is
a £ 1 charge for any extra kilo. The packages
can be collected from Monday to Friday from 9.30am
until 5.30pm after making an appointment with You
4 London Ltd. The service is free up to 48 hours and
costs £ 1 per extra day.
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9.
Fax and mail reception from your own country
or from the UK.
The customer knows that he/she can use the You 4 London
Ltd fax number to receive important documents and
the You 4 London Ltd address in London Bridge to receive
mail. (The fax service is limited to 5 faxes maximum
every month).
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10.
Job assistance
The customer is informed that the job assistance offered
by You 4 London Ltd gives the opportunity to correct
and write one's personal CV in English free of charge,
to receive information on job interviews, the N.I.N.
and an Employment Centres list.
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Job
assistance
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The
customer is informed that the job assistance offered
by You 4 London Ltd is completely free and reserved
exclusively to the customers who have enrolled for
all You 4 London Ltd services. The customer is informed
that the support and assistance service offers help
when looking for a first job in restaurants, bars,
coffee shops, pubs, shops, hotels and other activities
in the catering field where a perfect knowledge of
the English language is not required. You 4 London
Ltd inform the customer that at his/her arrival in
London he/she will receive all the information regarding
how to look for a job in London, the National Insurance
Number, information and assistance to write a complete
CV in English, information regarding the procedures
to open a bank account and advice on how to face a
job interview. The customer is informed that You 4
London Ltd do not find or search for a specific job
position, do not call or contact the employers, but
offer all their assistance with useful advice and
information that will help the customer in his/her
job search.
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Job
insurance
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The
customer is informed that before coming to London
to start a job or for a study experience he/she should
sign a private insurance in his/her own country.
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Society
Information
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You
4 London Ltd
54-58 Tanner Street
LONDON SE1 3PH
Registered Office: 54-58 Tanner Street
Registration number: 6707829
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Office
opening hours
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Monday
and Tuesday: 9.30am - 5.30pm
Wednesday: 10am - 6pm
Thursday and Friday: 9.30am - 5.30pm
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Threats
abuse or harass to our staff
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We
will not tolerate abuse towards any member of our
staff. Anyone behaving offensively will be asked to
leave and we may ask for police assistance if necessary.
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We
work in collaboration with the Metropolitan Police
for a safer London.
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We
don't accept in the office a person or people or organization
that tried to harassing, intimidating, malicious or
insulting, humiliating or threatening our staff.
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If
a person or people or organization harassing, intimidating,
malicious or insulting, humiliating or threatening
our staff we ask to the person or people or organization
to leave the office and if the person or people or
organization don't want to leave the office we may
ask for police assistance.
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We
proceed seriously for the legal procedures against
people that harass, intimidate, insult, humiliate
and threat our staff.
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